DHL is committed to protecting your privacy, and respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 (Cth) and the Information Privacy Principles as defined in the Privacy Act 1993 (New Zealand). The National Privacy Principles and the Information Privacy Principles apply to us. Those principles regulate how we collect, store, use and disclose personal information (as defined in those Acts) about you and other individuals.
Personal information is any information that can be used to identify you.
Examples of personal information which we may collect from you include, but are not limited to, your name, postal address, delivery and collection addresses, fax, phone number, ABN and e-mail address. This personal information may also include details of the services which you have purchased from DHL, such as the date that you purchased the service and the nature of the goods to be delivered. If you provide financial information to us, or establish a credit account with us to pay the fees we charge, we collect some additional necessary information, such as a billing address, a credit card number and credit card expiration date, financial institution account details and tracking information from cheques or money orders.
DHL collects personal information to conduct its business, to provide and market its goods and services, for employment of staff (in the pre-employment and employment context) and to meet its legal obligations. The personal information DHL may collect about you varies depending upon your relationship with DHL. This personal information may include: for employment (application and resume details, reference checking details, medical examination results (with the prospective employee's consent), psychological, alcohol, illegal drug testing and criminal record checks), employment application forms, personal details (including details of any personal disability or medication), bank account details and tax file number details, contact details (including emergency and next of kin information details) and superannuation details), for commercial customers and suppliers (personal details, financial details, trade reference and credit checks).
DHL will endeavour to collect information directly from you whenever possible. DHL collects personal information about individuals in a number of ways, including:
We only collect personal information which is necessary for us to conduct our business, to provide and market our goods and services, and to meet our legal obligations, or otherwise in accordance with any specific consent given by you. This information is held in a secure area and access is only allowed to DHL officers with authority to entry this area.
In order to deliver the services you require, DHL may disclose your personal information to organisations outside DHL. Your personal information may be disclosed to these organisations, in relation to the purpose(s) in connection with which DHL obtained your personal information, or where it is directly related to the purpose(s) in connection with which DHL obtained your personal information. These organisations include, but are not limited to organisations, which carry out our:
DHL endeavours to take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
DHL uses your personal information to provide you with any services which you may request, or to respond to any query or complaint that you may have. We may also use your personal information to:
DHL may combine any information which it collects from you with information collected by its related companies.
A related purpose for which DHL may collect your personal information is for marketing purposes, including e-newsletters, promotions and special offers.
If you have received marketing information from DHL and you wish to stop receiving it, you can contact us and ask us to stop sending the marketing information. DHL will not charge you, or in any way disadvantage you, if you choose to opt out of receiving marketing material.
DHL may occasionally provide its marketing material to third parties to distribute material on DHL’s behalf. DHL will not disclose your personal information to a third party for that third party to send you its marketing material unless DHL has obtained your consent.
Only a select number of DHL staff have authority to access your personal information and only then to enable them to perform their jobs and to provide services to you.
Your personal information may also be provided to:
Like many companies, DHL sometimes uses "cookie" technology on its Websites. These cookies are stored on your computer by your browser. When you log in, the cookie tells DHL whether you've visited the Websites before or if you are a new visitor. The cookie doesn't obtain any personal information about you or provide DHL with any way to contact you, and the cookie doesn't extract any information from your computer. DHL uses the cookie to help it identify the relevant Websites features in which you have the greatest interest, so that it may better personalise your access to the Websites.
The Websites may contain links to other sites. DHL makes no representations or warranties as to the privacy practices of any site operated by a third party, and is not responsible for the privacy policies of such other sites.
DHL cares about protecting the security of your personal information, and we have implemented security procedures to protect the personal information in the format which you provide to us. However, no format or method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.
Your personal information may be stored, processed and accessed by DHL’s related companies (within and outside of Australia and New Zealand). By providing us with personal information or using our Websites, you consent to the transfer of personal information outside Australia and New Zealand. We take all reasonable steps to ensure that the personal information which has been transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles or the Information Privacy Principles.
To provide you with the best possible service it is important that we maintain accurate, up-to-date information for you. DHL will endeavour to ensure the personal information we collect, use and disclose is correct, complete and up-to-date. To fulfil this commitment, you should contact the DHL Privacy Officer if your personal information changes.
You are entitled at any time to request details and a copy of your personal information held by us by contacting us in writing at the address detailed below. To protect your privacy, DHL may require proof of identity before acting upon your request. Access will be provided unless there is a legal or administrative reason for denying or limiting access, as permitted by the Privacy Act 1988 (Cth) or the Privacy Act 1993 (New Zealand), in which case we will let you know the reason for denial of access. Depending on the circumstances, DHL reserves the right to charge you a reasonable administrative fee for access to the personal information.
If you would like to contact us or require more information concerning DHL’s approach to privacy or how DHL handles your personal information you can write to us as set out below:
DHL Privacy Officer
C/- DHL Legal Department
PO Box 484
Mascot NSW 1460
If you wish to make a complaint to DHL about a possible breach of privacy, please provide full details of your complaint in writing, and send it to the DHL Privacy Officer (see contact details above). Individuals enquiring about their rights and remedies for breaches of privacy, can access detailed information at the Office of the Australian Information Commissioner www.privacy.gov.au or the Privacy Commissioner www.privacy.org.nz.
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